Last updated:  02 February 2026

These Terms of Use govern the customer’s use of the Ovysion voice assistant solution (the “Service”). They are intended for business customers (B2B).

These Terms of Use (“Terms”) govern access to and use of the Ovysion platform and services (the “Service”) provided by Ovysion Technologies (“Ovysion”, “we”, “us”). By subscribing to or using the Service, the customer entity (“Customer”, “you”) agrees to these Terms.

This document is provided for operational and contractual clarity. It does not constitute legal advice. You should obtain independent legal advice to confirm suitability for your circumstances.

1. The Service (SaaS/PaaS)

Ovysion provides a software/platform service that may include voice answering, messaging, booking workflows, dashboards, and approved integrations. The Service is delivered using third-party providers (for example, telephony/messaging networks and AI providers).

• The Service is provided on a subscription basis for the period you pay the applicable fees.

• We may update, modify, or improve the Service over time; material changes will be communicated where reasonably practicable.

2. Communication channels and phone numbers (access, not ownership)

Where we provide a dedicated telephone number or messaging channel, it is made available as part of the Service for your use during the subscription term. Unless expressly agreed in writing, the number/channel is not transferred to you and does not become your property.

We are not a public telecommunications provider. Service availability and deliverability can be affected by third-party networks, carriers, and platform providers.

• We use reasonable efforts to maintain continuity, but we cannot guarantee that a specific number will remain available indefinitely.

• Numbers may be subject to provider rules, regulatory requirements, recycling, reassignment, or technical constraints.

• Porting/transfer may be possible only where supported by the underlying provider and applicable rules, and is not guaranteed.

3. Configuration, onboarding, and Customer instructions

You are responsible for providing accurate business information and rules (service areas, operating hours, escalation preferences, booking logic, and permitted messaging). We configure the Service based on your onboarding questionnaire and your instructions.

• You must review and approve configuration outputs you rely on for operational decisions.

• You are responsible for maintaining current contact details and keeping your escalation/availability rules up to date.

4. Acceptable use and compliance

You agree not to use the Service for unlawful, misleading, abusive, or harmful activities. You are responsible for compliance with laws applicable to your business and communications, including UK GDPR, the Data Protection Act 2018, and PECR where applicable.

• You must obtain any required consents (e.g., marketing consents) and provide notices (e.g., call recording notices) as required by law.

• You must not attempt to reverse engineer, disrupt, or bypass security controls of the Service.

5. Data ownership, confidentiality, and restrictions on Ovysion use

Customer Data (including your end-customer data) remains owned and controlled by you (and/or your end customers, as applicable). Ovysion does not acquire ownership of Customer Data.

• We will not use your end-customer names or contact details for our own marketing, cross-selling, or outreach.

• We will not use your end-customer identity to disparage you or to harm your reputation.

• We process Customer Data only to provide, operate, maintain, secure, and improve the Service for you, and to meet legal obligations.

6. Data protection roles (controller/processor)

Where Ovysion processes personal data on your behalf to provide the Service, you act as the data controller and Ovysion acts as the data processor, unless otherwise agreed in writing.

We may use sub-processors (for example, communications and AI providers) to deliver the Service. We use reasonable efforts to select reputable providers and to implement appropriate contractual protections.

7. Call content, third-party behaviour, and safety

The Service can receive statements or instructions from callers. Ovysion does not verify caller identity, intent, or accuracy. You are responsible for deciding how to act on information received via calls or messages.

• We are not responsible for losses arising from fraudulent, malicious, mistaken, or misleading calls (including impersonation).

• We are not responsible for losses arising from a caller sharing unsafe instructions (e.g., leaving keys in unsecured locations) or third parties acting on such instructions.

• The Service is not an emergency service. You must maintain appropriate emergency processes and customer instructions.

8. Availability, best-efforts service, and no guarantees

We will use reasonable skill and care to provide the Service. However, due to reliance on third-party networks and providers, we do not guarantee uninterrupted availability, error-free operation, or specific business outcomes.

• We do not guarantee conversion rates, bookings, revenue, or customer satisfaction.

• We do not guarantee delivery of SMS/WhatsApp messages, as deliverability may be affected by carriers and recipient devices.

9. Fees, billing, and suspension

You agree to pay the fees set out in your order form, invoice, or subscription page. If payments are overdue, we may suspend or restrict access to the Service after giving reasonable notice where practicable.

If the Service relies on pre-funded credits with third parties, we will implement monitoring and best-efforts failover, but you acknowledge that third-party billing failures can impact availability.

10. Security and data breaches

We implement appropriate technical and organisational measures designed to protect Customer Data. No system is perfectly secure. If we become aware of a personal data breach affecting Customer Data, we will notify you without undue delay and provide information reasonably necessary for you to meet your obligations as controller.

You remain responsible for determining whether notifications to the ICO and/or affected individuals are required, unless otherwise agreed in writing.

11. Liability and limitation

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Subject to that, Ovysion’s liability is limited to the fees you paid for the Service in the previous 3 months (or £1,000 if higher), to the extent permitted by law.

Ovysion is not liable for indirect, consequential, special, or loss of profit/revenue, or for third-party acts, network outages, carrier failures, or events beyond reasonable control.

12. Termination and data handling

Either party may terminate in accordance with the subscription agreement or order form. On termination, we will handle data return/deletion in accordance with the parties’ contract terms and any applicable data processing terms.

If a number/channel was provided as part of the Service, it may be withdrawn and/or reassigned in accordance with provider rules and applicable law.

13. General

• Governing law: England and Wales.

• Any disputes will be subject to the courts of England and Wales (unless mandatory consumer rules apply).

• If any provision is unenforceable, the remainder continues in effect.

• These Terms may be updated; continued use after updates indicates acceptance.